Mailbox does not exist

Operatingsystem

N/A

Software

8.3 and higher

Error Message

  • com.ahsay.afc.cloud.d: GraphService has not logged in yet.
  • Skip backing up E-mail Account "", Reason = "[Path: Office 365/Users/, Fault Mailbox does not exist / user has no Exchange Online license / logged in user does not have ApplicationImpersonation permission
  • java.lang.Exception: Failed to resolve backup source shortcut paths. Error=[ExchangeOnlineManager. CloudCache.listDirectFromCloud]Failed to list sFolderID=null; sPath=Office 365/Users com.ahsay.afc. Cloud.office365.exchange.m$4.a(Unknown Source) com.ahsay.afc.cloud.office

Cause

This will occur when the office 365 account used to run the backup has insufficient permissions and roles assigned.

Solution

See the Requirements section of the manual to assign the correct permissions and roles.
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